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1. Introduction

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Vista Custom Homez Pty Ltd trading as Innovia Homes (ABN 50 663 635 890) (Innovia Homes, we, us, our) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website www.innoviahomes.com.au, make an enquiry, or engage us to provide our services.

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By using our Site or providing personal information to us, you agree to this Privacy Policy.

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2. Australian privacy law

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We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in relation to our handling of personal information.

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3. What personal information we collect

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The types of personal information we may collect include:

• Identity details: name, title and preferred name.

• Contact details: email address, phone number, postal or street address and suburb.

• Project information: property address or intended build location, budget range, preferred dwelling type (single storey, double storey, duplex), design preferences and other information you choose to provide about your project.

• Communication records: details of enquiries, emails, messages, meeting notes and other communications with you.

• Website usage and technical data: IP address, browser type and version, device identifiers, pages visited, time and date of visits and referring websites, collected through cookies and similar technologies (including Google Analytics).

• Marketing preferences: your subscription status and preferences for receiving marketing communications from us.

 

We do not intentionally collect sensitive information (such as health information or information about your race, religion or criminal history). If we ever need to collect sensitive information, we will only do so with your consent or where permitted or required by law.

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4. How we collect personal information

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We may collect personal information in the following ways:

• Directly from you when you:

  • submit an enquiry form on our Site

  • request a consultation, quote, design or 3D visualisation

  • correspond with us by email, phone, text message or in person

  • subscribe to our mailing list or marketing communications.

• Automatically when you use our Site, through cookies, Google Analytics and similar technologies that collect usage and technical data.

• From third parties where permitted by law, such as digital and analytics providers or marketing platforms we use to operate and improve our online presence.

 

You may choose not to provide certain information, but this may affect our ability to respond to your enquiry or provide services to you.

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5. Why we collect, use and disclose personal information

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We may collect, hold, use and disclose your personal information for purposes including:

• Responding to your enquiries and providing information about our homes and services.

• Planning, designing and delivering your building project, including preparing concepts, cost estimates and proposals.

• Managing our relationship with you, including arranging meetings, site visits and ongoing communications.

• Operating, maintaining and improving our Site, services and user experience.

• Analysing Site traffic and usage patterns (including through Google Analytics) to help us understand and improve how visitors use our Site.

• Sending you marketing communications (where permitted), such as news about our designs, services, promotions or events, and managing your marketing preferences.

• Complying with our legal and regulatory obligations and resolving disputes or enforcing our agreements.

 

We will only use or disclose your personal information for the purpose for which it was collected, for related purposes that you would reasonably expect, or otherwise with your consent or as required or authorised by law.

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6. Cookies and Google Analytics

 

Our Site uses cookies and similar technologies to:

• enable core Site functionality

• remember your preferences

• understand how visitors use our Site

• support security and performance

• support analytics and (if used) online advertising.

 

We use Google Analytics to collect information about how visitors use our Site. Google Analytics collects information such as the pages you visit, how long you are on the Site, how you arrived at the Site and what you click on. This information is aggregated and does not identify you personally. Google may also use this information in accordance with its own privacy policy.

 

You can usually choose to block or disable cookies, or opt out of Google Analytics, for example by using the Google Analytics opt‑out browser add‑on. However, doing so may affect how the Site functions.

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7. Direct marketing

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We may use your contact details to send you information about our homes, services, offers and events that we think may be of interest to you.

You can opt out of marketing communications at any time by using the unsubscribe facility in our emails or by contacting us using the details below. Even if you opt out of marketing, we may still contact you for non‑marketing reasons, such as in relation to an existing enquiry or project.

 

 

8. Who we disclose personal information to

 

We may disclose your personal information to:

• Our directors, employees and contractors, to the extent they need the information to perform their duties.

• Third‑party service providers who help us operate our business and Site, including:

  • IT and website hosting providers

  • digital, marketing and analytics service providers (including Google)

  • professional advisers such as lawyers, accountants and consultants.

• Project‑related service providers and partners, where reasonably necessary to deliver your project, such as:

  • building designers, architects and engineers

  • trades, suppliers and subcontractors

  • certifiers and other consultants.

• Government agencies, regulators, insurers, law enforcement or dispute resolution bodies, where required or authorised by law.

 

We do not sell your personal information.

 

Where we disclose personal information to third parties, we seek to ensure they handle it in a manner consistent with applicable privacy laws.

 

 

9. Overseas disclosure

 

Some of our service providers or their systems may be located outside Australia or may store data on servers located overseas. Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient protects your information in a way that is substantially similar to the protections afforded under the Australian Privacy Principles, or we will otherwise ensure the disclosure is permitted under the Privacy Act 1988 (Cth).

 

 

10. Data security

 

We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include physical security, access controls, password protections, security software and staff training.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

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11. Data retention

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We keep personal information for as long as it is needed for the purposes for which it was collected, or as required by law or our record‑keeping obligations. When personal information is no longer required, we will take reasonable steps to destroy or de‑identify it, subject to any legal requirements to retain it.

 

 

12. Access to and correction of your personal information

You may request access to the personal information we hold about you, or ask us to correct any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below. We will respond within a reasonable period and, where reasonable and practicable, give you access in the manner you request. In some circumstances, we may refuse access or correction where permitted or required by law; if we do, we will tell you why and explain your options.

We may charge a reasonable fee to cover administrative costs of providing access, but we will let you know about any fee before processing your request.

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13. Third‑party sites

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Our Site may contain links to websites operated by third parties. Those websites are not controlled by us, and we are not responsible for their content, privacy practices or policies. We encourage you to review the privacy policies of any third‑party sites you visit.

 

 

14. Children

 

Our services are directed primarily to adults and we do not knowingly collect personal information about individuals under 18 years of age without appropriate consent. If you believe we have collected personal information about a child without consent, please contact us so we can take appropriate steps to delete it or obtain consent.

 

 

15. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other reasons. Any updated version will be posted on our Site and will take effect when it is posted, unless otherwise stated. We encourage you to check this page periodically to stay informed about how we handle your personal information.

 

 

16. Contact us and complaints

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If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

 

Innovia Homes (ABN 50 663 635 890)
Email: info@innoviahomes.com.au
Phone: 0417 164 603
Business address: 8 Elizabeth Macarthur Dr, Bella Vista NSW 2153

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We will acknowledge your complaint and aim to respond within a reasonable period, usually within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for further guidance.